Frequently Asked Questions
Got a question that needs answering? Browse through our popular topics and see if your question is included in our FAQ.
Fursan Travel is one of Saudi Arabia's leading travel companies, offering flights, hotels, holiday packages, car rentals, travel insurance, and visa assistance for customers across the Kingdom.
You can reach us through: 920000442 contactus@fursan.com.sa 🏢 Visit any Fursan Travel branch across Saudi Arabia.
We provide: Flights Hotels & resorts Holiday packages MICE & group travel Corporate & Government travel Visa assistance Travel insurance Airport transfers Car rentals Inbound Saudi experiences
No, but having an account allows you to:
- Save traveler profiles
- Access booking history
- Receive exclusive promotions
- Manage bookings easily
Yes. Fursan Travel uses:
- SSL encryption
- Secure payment gateways
- Fraud detection systems
- Data protection aligned with Saudi PDPL
Check your:
- Spam/Junk folder
- Email spelling during booking
If still missing, contact customer service.
Yes — through "Manage Booking," where you can:
- View tickets
- Request changes
- Cancel bookings (if allowed)
- Download invoices
Search your destination, compare airlines, choose a fare, and complete payment via website, app, or branch.
Your booking is confirmed once:
- Payment is successful
- A valid ticket number (PNR) is issued
- You receive a confirmation email
Yes — depending on the airline fare rules. Changes may involve:
- Penalty fees
- Fare differences
- Service fees
Use "Manage Booking," or contact our customer support/branch.
Refunds follow airline fare rules.
Airline refunds typically require:
- 7–30 business days
(International airlines may take longer.)
Baggage allowance is listed on:
- Your ticket
- Airline website
- Booking summary
You must report it immediately at the baggage desk in the arrival airport.
Airlines manage baggage claims, not Fursan Travel.
Yes — depending on airline availability. Additional charges may apply.
Depends on the airline and fare type.
Low-cost airlines often charge extra.
Visa rules depend on nationality and destination.
Check embassy requirements or request assistance from Fursan Travel.
Most airlines classify this as a no-show.
Refunds or changes depend on airline rules.
Yes — our search engine supports multi-city itineraries.
Select your destination, choose a room, and complete payment online or via branch.
You will receive a confirmation voucher containing:
- Hotel name
- Room type
- Check-in/out dates
- Booking reference
Yes — depending on hotel policy:
- Refundable bookings may offer full/partial refunds
- Non-refundable bookings cannot be canceled
Typically:
- 10–45 business days
depending on the supplier.
- Passport or national ID
- Confirmation voucher
- Credit card for security deposit
Yes, but subject to availability.
Additional charges may apply.
Only if specified in your booking:
- Room only
- Bed & Breakfast
- Half-board
- All-inclusive
Photos are provided by hotels and may vary slightly based on location/view.
A refundable hold collected by the hotel for incidental charges.
Depending on the package, it may include:
- Flights
- Hotels
- Meals
- Airport transfers
- Tours and activities
- Travel insurance (optional)
All inclusions are listed clearly in each package.
Yes — you may customize:
- Dates
- Hotel category
- Excursions
- Number of nights
Additional fees may apply.
Refunds depend on:
- Airline fare rules
- Hotel cancellation rules
- Activity provider terms
Some packages are non-refundable.
Some include visa support. Most do not.
Check your package details.
Yes — you may upgrade flights, hotels, or activities by contacting our team.
- Credit/debit cards
- SADAD
- Bank transfers
- Pay-at-branch
Yes — we use encrypted payment gateways and PCI-compliant systems.
Possible reasons:
- Incorrect card details
- Insufficient funds
- Bank restrictions
- Technical issues
Try again or contact your bank.
Refund timelines depend on suppliers:
- Flights: 7–30 days
- Hotels: 10–45 days
- Packages: varies
Service fees are non-refundable.
Yes — through "Manage Booking" or by contacting customer support.
- Book flights
- Book hotels
- Manage bookings
- Receive notifications
- Access special app-only deals
Yes. Available on:
- Apple App Store
- Google Play
- Huawei AppGallery
Browsing is open, but booking and managing requires an account.
Yes — including:
- Viewing tickets
- Canceling bookings
- Downloading invoices
Certain promotions are exclusive to the app.
Possible issues:
- Incorrect password
- Wrong email
- Unverified account
Yes — the app uses encrypted and secure systems.
In your device settings → Notifications → Fursan Travel.
Yes — via the Help Center, chat, email, or call options.